Operations Manager
Position Description
About: Horton’s Kids is a community-based organization committed to driving positive change for over 600 children and families in Southeast DC by providing comprehensive academic, social-emotional, health, and wellness support. Our organization is deeply rooted in the communities we serve. We partner with communities in Southeast DC, where children and families with immense potential face the daily reality of historical disinvestment and systemic racism. Our approach involves working directly with families to access resources and services to overcome unjust obstacles and reach their full potential. Horton’s Kids operates three Community Resource Centers, each playing a vital role in our mission. At the heart of our operations is Horton’s Kids Community Resource Hub or “Horton’s Hub”, serving as our largest location and headquarters. This multifunctional space serves as both our administrative offices and the central hub for our programming and distribution efforts.
Job Description: Horton’s Kids is seeking a detailed-oriented and resourceful Operations Manager. This role requires a combination of tenacity and flexibility to continuously improve existing infrastructure, systems and processes for greater effectiveness and efficiency. As a member of the Systems & Culture Team, the Operations Manager will coordinate across teams, departments, and third-party contractors to cultivate the environment and know-how needed to optimize staff and organizational performance in the service of youth, their families and their community.
Essential Responsibilities:
Operational Management:
- Ensure the best use of office space at the Hub and community centers through planning and continuous assessment of needs.
- Coordinate across teams to ensure spaces are safe, clean, compliant, and welcoming.
- Select and manage relationships with key stakeholders, suppliers, and vendors to foster strategic and beneficial partnerships.
- Liaison with Finance to improve cost-efficiency in operations.
- Manage logistics for internal events such as staff meetings and outings, staff retreat, board meetings, and board retreat.
- Ensure all staff have the training they need to fully use org-wide platforms and systems, such as Asana, Microsoft 360, Teams, etc.
- Ensure all staff have the training needed to optimize organizational resources and budgets through efficient workflows, procedures, and templates.
- Coordinate with HR & IT to ensure that staff have the tools/technology they need to do their jobs effectively and manage their data.
- Support the Chief of Strategy and Staff, as needed, across a broad range of project management and staff support activities.
Infrastructure Oversight:
- Monitor the condition of property, facilities, and equipment and identify maintenance needs.
- Coordinate and oversee regular building maintenance and repairs.
- Negotiate and oversee agreements with vendors, contractors, and staff for services such as cleaning and maintenance.
- Coordinate with Office & Center Coordinators and manage task-based contractors and workers to ensure all three sites are meeting standards of orderliness and resource supply.
- Oversee fire prevention and other safety systems and keep records of all building activities, including inspections, maintenance, and repairs.
- Inspecting the building regularly to identify maintenance needs and safety hazards.
- Serve as staff’s primary point of contact for operations, building and maintenance projects.
Qualifications:
- A minimum of 5 years’ experience in operations, logistics, facility management, or relevant areas. Degrees, certificates and credentials in related fields are a plus.
- Strong entrepreneurial, organizational and project management skills.
- Excellent and clear communication, strong interpersonal abilities, and ability to collaborate with diverse work styles and personalities.
- Proven experience in managing budgets.
- Comfort in fast-paced and uncertain environments. Ability to motivate self and others through obstacles.
- Commitment to the mission and values of Horton’s Kids and the communities it serves.
Salary: $65,000-$75,000
Benefits: Horton’s Kids offers a generous benefits package including vacation hours, comp time, holiday breaks, sick time, parental leave, flexible hours and telework options, 3% employer-matched retirement, mobile phone allowance, health & wellness benefit, employer-paid health benefits including vision and dental,
and more.
Remote Work Opportunity: Currently, Horton’s Kids administrative staff work remotely two days per week. Monday, Tuesday, and Thursdays are mandatory days in the office at our facility at 2233 Hunter Place SE.
Any offers made to candidates will be contingent upon undergoing standard screening requirements including an FBI background check, DC background check, Child Protection Register check. Must be 18 or older to apply. Horton’s Kids, Inc. is an equal opportunity employer.
